Terms & Conditions

The hereby document holds the conditions under which the use of this website is regulated. Terms and conditions apply, on the one hand, to popupcult, a general partnership between Brigit van Eijk and Ralph Bruens, Registered in the Trade Register by The Netherlands Chamber of Commerce (KVK) under the name Bruens & Van Eijk VOF, KVK-number: 75304082 and, on the other, to the person / s whom acquire through our website any product.

Popupcult reserves the right to revise and modify the hereby conditions at any moment, therefore the buyer must always read them before placing an order.

All orders presuppose acceptance of prices and product description. Product orders are subject to availability and, in this sense, if the product ordered is not in stock or available, popupcult will inform in short notice and buyer will be given the possibility to change the order or cancel it and request the refund of all costs paid.

The consumer can dissolve an agreement regarding the purchase of a product, font licensing is an exception, during a cooling-off period of at least 14 days without giving reasons.

All purchases of font (software) files are final, we do not refund money on font license purchases. The font software may be returned or exchanged only if defective. Defective software will be replaced when accompanied by a valid sales receipt. By downloading, installing and using our font software you have to make sure you understand and agree to everything stated in the End User Licence Agreement (EULA) for usage of popupcult Font Software. In addition, when purchasing a font license, the buyer declares that he waives his right of withdrawal of all purchased digital goods.

Read more about font licensing here

Popupcult reserves the right to cancel any order if some mistakes was observed in the order placement or if the information given by the buyer was not filled out correctly. To place an order, the buyer will have to use the purchase online method. Once the purchase has been completed, the buyer will receive an email acknowledging receipt of the order (Order Confirmation).

 

Payment info

store.popupcult.net (popupcult) works with bigcartel e-commerce software, payment are handled via PayPal. This allows you to pay with any major credit card or your PayPal account. We do not store your credit cards informations on our server.

Shipping

All postal order are normally shipped with PostNL. A signature is required on receipt of the package, so please make sure someone will be in to receive it.

We are a small studio, our digital goods are always in stock, our printed goods are low on stock, if something is out of stock we can produce it on demand, contact us.

The process started once payment has been made. So please be aware that shipping times can vary depending upon the product. 

All orders are normally shipped from The Netherlands within 5-7 working days. Digital goods will be delivered within 24 hours via email. store.popupcult.net (popupcult) is not responsible for any delay that results from an incorrect address, holidays or by incidents beyond our control.

Shipping costs will automatically calculate the shipping cost depending on the volume, weight and destination of the products purchased.

Example rates by PostNL:

       The Netherlands: €4 – €14

       European Union: €8 – €20

       Rest of Europe: €9 – €25

       Rest of the World: €11 – €50

       Digital - €0

Please note that any customs duties and taxes for overseas orders are the buyer’s responsibility to pay.

 

VAT info

In The Netherlands: 21%
In EU (The Netherlands not included) for companies with EU-VAT Nr: 0% (reverse charge)
In EU (The Netherlands not included) for privat person/s: 21%
Out of EU for companies: 0%
Out of EU for privat persons: 21%

Identity of the saler:

Bruens & van Eijk VOF

Trade name: popupcult

KVK-number: 75304082

VAT-number: NL860230697B01

 

Returns

If, for whatever reason, the customer is dissatisfied with a product bought directly from store.popupucult.net (popupcult), the purchase may be exchanged or returned. Specially produced items and font licenses are however not eligible for return.

To return or exchange an item, please email us with your order number, details of the item to be returned, and the reason for its return. The customer must inform popupcult within 7 days of their intention to return the item. The package must then be shipped within a further 14 days. All shipping costs, duties and taxes have to be paid by sender. Send your return to

Popupcult Return

Veldhovenring 54, 5041BD

TILBURG, NETHERLANDS

All returned items must arrive unused and in the original packaging including ordernumber. Upon receipt of the items, a full refund will be made – the shipping costs are not refundable – within 30 days.

 

Damaged Items?

If any item arrives in a less than perfect condition, please notify us immediately at contact@popupcult.net. We will do our best to remedy the situation as quickly as possible.

The customer should only accept packages without visible signs of wear and tear.  If the customer decides to accept visibly damaged items, this should be noted on the delivery form next to their signature.  If product is found to have been affected, the customer must email us immediately, attaching pictures of both the packaging and its contents. All the original packaging must also be retained. 

The customer must inform store.popupcult.net (popupcult) within 7 days of their intention to return the item. The package must then be shipped within a further 14 days.

 

 

Customer Service

For any doubts or queries you can contact us at:

+31 657 274 662

Contact@popupcult.net Open: Monday till Thursday - 10.00 till 17.00 (UTC +1)

 

The conditions are effective from 01-01-2021.